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Managing with Humor - A Novel Approach to Building Positive Employee Emotions and Psychological Resources
Nilupama Wijewardena, Ramanie Samaratunge, Charmine Härtel
Verlag Springer-Verlag, 2019
ISBN 9789811336362 , 166 Seiten
Format PDF, OL
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Managing with Humor - A Novel Approach to Building Positive Employee Emotions and Psychological Resources
Preface
6
Contents
8
Abbreviations
11
List of Figures
12
List of Tables
13
1 Why Managerial Humor Matters
16
1.1 Introduction
16
1.2 Importance of Humor for Contemporary Workplaces
18
1.3 What Is Humor?
19
1.4 What Humor Is Not
21
1.5 Contribution of the Book
22
References
23
2 Examining Humor Events at Work
28
2.1 Dissecting Humor Events
28
2.2 History of the Study of Humor
29
2.3 Theories of Humor
30
2.4 Humor in the Workplace
33
2.5 Humor Events at Work
35
2.6 Development of the WHEF
36
2.6.1 Step 1: The Humor Creator
36
2.6.2 Step 2: Intentions of the Humor Creator
37
2.6.3 Step 3: The Channel Used
38
2.6.4 Step 4: Humor Target
38
2.6.5 Step 5: Cognitive Appraisal by the Target
39
2.6.6 Step 6: Target’s Response to Humor Creator
39
References
44
3 Managerial Humor as a Tool for Impacting Employees’ Emotions
49
3.1 Definition of Managers’ Humor
49
3.2 Managerial Humor at Work
51
3.3 The Dark Side of Workplace Humor
52
3.4 Humor as a Managerial Tool
54
3.5 Emotions in the Workplace
55
3.6 Definition of Emotions
57
3.7 Emotions and Managerial Humor
58
3.8 Affective Events Theory
58
3.9 Managers’ Humor Behavior as an Affective Event
60
3.10 Moderator Variables
62
3.10.1 Leader-Member Exchange
62
3.10.2 Employees’ Locus of Control
63
3.10.3 Employees’ Affect Intensity
64
3.10.4 Employees’ Job Stress
64
3.10.5 Employees’ Perception of Managers’ Humor Style
65
3.11 Employees’ Psychological Resources
66
3.12 Employees’ Turnover Intention
68
References
70
4 Exploring Humor in Australian Work Settings
79
4.1 Why Study Humor in Australian Organizations?
79
4.2 Methodology of the Study
82
4.3 Sample Selection
83
4.4 Survey Questionnaire
84
4.5 Administration of the Survey Questionnaire
86
4.6 Findings
87
4.6.1 Preliminary Analysis of the Data
87
4.6.2 Sample Characteristics
88
4.6.3 Frequency of Humor Occurrence in Australian Workplaces
91
4.6.4 Employees’ Acceptability, Engagement, and Enjoyment of Humor at Work
91
4.6.5 Participants and Channels of Humor Events
98
4.6.6 Intentions of Humor Creation and Functions
99
4.6.7 Employees’ Expectations of Managers’ Humor
99
4.7 Discussion of Findings
103
4.7.1 Frequency of Humor in Australian Organizations
103
4.7.2 Employees’ Perception of Acceptability, Engagement and Enjoyment of Humor at Work
104
4.7.3 Participants, Channels, Intentions, and Functions of Humor
104
4.7.4 Employees’ Expectations of Their Immediate Managers’ Humor
105
4.8 Summary of Findings
106
References
106
5 Managerial Humor and Its Impact on Employees’ Emotions and Psychological Resources
109
5.1 Methodology
109
5.1.1 Rational for Using Experience Sampling Methodology
109
5.1.2 Designing a ESM Study
111
5.1.3 Sampling Protocol for ESM
113
5.1.4 Recruitment of Participants
113
5.1.5 Administration of ESM
114
5.2 Questionnaire and Measures Used
115
5.3 Findings
119
5.3.1 Sample Characteristics
119
5.3.2 Effects of Employees’ Perception of Managers’ Humor and Their Emotions (H1)
123
5.3.3 Effects of Moderator Variables (H2a–e)
123
5.3.4 Impact of Employees’ Emotions on Their Psychological Resources (H3)
144
5.3.5 Impact of Employees’ Psychological Resources on Their TI (H4)
146
5.4 Discussion of Findings
147
References
151
6 Using Humor to Promote Employees’ Positive Emotions
154
6.1 Recommendations When Using Humor as a Managerial Tool
155
6.2 Limitations and Future Research Directions
159
6.3 Conclusion
161
References
163
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