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Process Mining in Action - Principles, Use Cases and Outlook
Lars Reinkemeyer
Verlag Springer-Verlag, 2020
ISBN 9783030401726 , 216 Seiten
Format PDF, OL
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Foreword
6
Foreword
8
Process Mining in a Volatile World
8
Preface
11
Outline of the Book
12
Acknowledgments
15
Contents
16
Abbreviations
18
Part I: Principles and Value of Process Mining
20
1: Process Mining in a Nutshell
21
2: How to Get Started
29
3: Purpose: Identifying the Right Use Cases
33
4: People: The Human Factor
44
5: Processtraces: Technology
48
6: Challenges, Pitfalls, and Failures
53
7: Process Mining, RPA, BPM, and DTO
57
8: Key Learnings
61
Part II: Best Practice Use Cases
63
9: Siemens: Driving Global Change with the Digital Fit Rate in Order2Cash
64
Challenge
64
Use Case
65
Impact
68
Technology
69
Lessons Learned
70
Outlook
71
Links
72
10: Uber: Process Mining to Optimize Customer Experience and Business Performance
73
Challenge
73
Use Case
74
Impact
75
Technology
75
Lessons Learned
75
Outlook
76
11: BMW: Process Mining @ Production
78
Challenge
78
Use Case
80
Impact and Technology
81
Lessons Learned
82
Outlook
85
Links and Further Reading
86
12: Siemens: Process Mining for Operational Efficiency in Purchase2Pay
87
Challenge
87
Segregation of Duty Versus e2e Transparency
88
Cornerstones and Definitions for P2P Process Mining Cases
89
Use Cases
91
P2P Direct Material Focus Areas and Data Models
91
P2P Overview: Direct Material
92
Rework: Direct Material
93
P2P Indirect Material Focus Areas (SRM)
94
Payment Terms
98
EDI Rate Versus Rework Rate
99
Robotic Process Automation
101
Impact: Potential Business Benefits and Savings
103
Benefits of Increasing Operational Efficiency
104
Benefits of Reducing Throughput Times
104
Benefits of Optimizing Working Capital
105
Benefits of Increasing Digitalization
105
Technological Concepts of Process Mining P2P
106
Technological Prerequisites
106
P2P Data Model Configuration Template
107
Lessons Learned and Outlook
108
13: athenahealth: Process Mining for Service Integrity in Healthcare
109
Challenge
109
Why Process Mining?
110
Use Cases
110
Use Case #1
111
Use Case #2
111
Implementation of Use Case #1
111
Implementation of Use Case #2
113
Technology
115
Impact
115
Lessons Learned
116
Macro
117
Micro
118
Key Takeaways
118
Outlook
119
Links and Background Information
119
14: EDP Comercial: Sales and Service Digitization
121
Challenge
121
Use Case
122
Impact
123
Medium- and Long-Term Impacts: Accelerating the Positive Impact on Climate Change
124
Customer Care Insights
124
How Process Mining Is Contributing to Break Silos?
126
Analyzing Within the Processes
126
Technology
127
Lessons Learned
127
About People
127
About Processes
128
How to Engage?
128
Outlook
128
The Main Role of Process Mining
128
Public Sector Benefits
129
Process Mining Requires New Skills
129
Technological Context
129
Organic Context
129
Is the Global Market Mature?
129
Links (Fig. 14.4)
130
15: ABB: From Mining Processes Towards Driving Processes
131
Challenge
131
Use Case
133
Impact
134
Technology
136
Lessons Learned
138
16: Bosch: Process Mining-A Corporate Consulting Perspective
141
Challenge
141
Use Case
142
Impact
143
Technology
144
Lessons Learned
144
Outlook
145
17: Schukat: Process Mining Enables Schukat Electronic to Reinvent Itself
146
Challenge
146
Use Case
147
Bottom-Up-Analyze First
147
Top-Down-Design First
148
Loop
149
Trigger Live Action
149
Impact
150
Technology
150
Lessons Learned
150
Outlook
151
Links
153
18: Siemens Healthineers: Process Mining as an Innovation Driver in Product Management
154
Challenge
154
Use Case
156
Impact
158
Process Mining Enhanced by New Types of Visualizations
161
Exam Throughput per Hour
161
Trending of Examination Times
161
Visualization of Individual System Settings
162
Technology
163
Event Log and Data Architecture
163
Process Mining App
164
Hosting
164
Self-Service Process Mining
165
Lessons Learned
165
Challenge of Gathering Data
166
Structural and Organizational Challenges
166
Outlook
166
Links and Further Reading
167
19: Bayer: Process Mining Supports Digital Transformation in Internal Audit
169
Challenge
169
Use Cases
171
Impact
174
Technology
174
Lessons Learned
175
Outlook
177
Links
178
URLs
178
20: Telekom: Process Mining in Shared Services
179
Challenge
179
Use Case
181
Step 1: The First Implementations
182
Step 2: Center of Excellence
182
Step 3: Integration
183
Step 4: Machine Learning
184
Impact
184
Technology
185
Lessons Learned
186
Outlook
188
Links
188
Part III: Outlook: Future of Process Mining
189
21: Academic View: Development of the Process Mining Discipline
190
Adoption of Traditional Process Mining Techniques
191
Expanding the Scope of Process Mining
192
An Inconvenient Truth
195
Novel Challenges
200
Process Hygiene
204
References
204
22: Business View: Towards a Digital Enabled Organization
206
Present Trends
207
Near Future
208
Midterm Future
212
Long-Term Future
213
Vision of a Digital Enabled Organization
214
About the Editor
216
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