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Digital Finance, Bits and Bytes - The Road Ahead
Vasant Chintaman Joshi
Verlag Palgrave Macmillan, 2020
ISBN 9789811534317 , 224 Seiten
Format PDF, OL
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Preface
6
Contents
10
List of Figures
13
List of Tables
14
Chapter 1: A Brief Review: Socio-Economic Changes
15
Introduction
15
How it Got Here
16
Socio-Economic Factors
22
Nationalism vs. Globalization
24
Regulation vs. Deregulation
25
Demographic Changes
25
Lack of Trust in FIs
26
Concerns Among Staff Members
27
Chapter 2: Technology Challenges: Impact Assessment
31
Technology Trends
36
Big Data Analytics
39
Big Data Implementation: Review of Best Practices
41
Cloud Computing
43
Artificial Intelligence and Machine Learning
44
Rise of AI in Financial Services
44
Augmented and Virtual Reality
48
Distributed Ledger Technology
50
Chapter 3: The Internet: Engine for Change
52
The FIs and the Internet
55
Internet of Things
58
Search Engines
59
Pricing of Internet Services
60
Regulation of the Internet
60
Chapter 4: E-Insurance
66
Smart Contract
70
Technology Challenge
70
Sharing Economy
74
Micro Insurance
77
On-Demand Insurance
83
Chapter 5: E-Banking
84
Disruptive Technology
87
Inclusive Banking
92
Open Banking Movement
94
Internet Banking
96
Stand Alone E-Banks
97
Digital Banking
98
Chapter 6: E-Trading
100
High Frequency Trading
102
Passive Market Making
103
E-Trading in Government Securities and Fixed Income Securities
104
Foreign Exchange (ForEx) Trading
109
The Libor Manipulation
110
Chapter 7: Cyber-Crimes and -Laws
112
Cyber-Laws: Criminal
117
EU Regulatory Laws—GDPR
118
Cyber-Laws: Civil
120
Questions of Jurisdiction
121
Contractual Aspect
122
Evidence Aspect
123
Intellectual Property Aspect
124
Cryptographic Tools
125
Chapter 8: General Risk Management
129
Risk Management for E-Banking and E-Insurance
133
The Insurance Sector
136
Strategic Risks
137
Operational Risks
138
Transaction Risks
138
Data Security Risks
138
Connectivity Risks
139
Conduct of Business Risks
139
Alternate Systems of Trading
140
Chapter 9: Cyber-Risk Management
142
Risk Management Programs for Information Risk Management
145
Organizational Response
145
Collaboration
146
Cyber-Security Assessment Tool
147
Sound Governance
150
Data Breaches
151
2018 Cyber-Risk Landscape
154
Regulation
154
Business E-mail Compromise
155
IoT Devices
155
Third Party Supply Chains
156
Geo Political Conflict
156
Bank of England
160
Operational Resilience
160
Chapter 10: Human Resource Management
162
Preparing for the Challenges Ahead
162
SWOT Analysis
165
Proposed Organizational Set-up
170
Staff Strenght—Change Required
174
Chapter 11: E-Marketing
176
Digital Marketing
176
Section 1
176
Section 2
178
Interactive Teller Machines
181
Service Terminals
181
Video Conference Rooms
181
Interactive Screen Walls
182
Preparing for the Quantum Leap
185
Marketing Objectives
192
Evaluation of Strategies
193
Grievance Redressal
194
Market Turbulence
195
Chapter 12: Regulating Banks and Insurance Companies
201
Chapter 13: The Road Ahead: Alternative Model Digitization and Required Developments
208
References
210
Index
216
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